Refund policy
Online Returns Policy
Please note: This policy applies to online purchases only. Our in-store returns policy differs.
We want you to shop with confidence. If you're not completely satisfied with your online purchase, we're happy to offer flexible return options, subject to the conditions below.
Standard Online Returns – 30-Day Refund
You have 30 days from the date of delivery to return eligible online purchases for a refund.
Returns received after 30 days may be eligible for online store credit, at our discretion.
To be eligible for a return:
- Items must be in new, unworn condition with all original tags and packaging intact.
- Footwear must be returned in its original shoe box, with the shoe box placed inside an outer shipping box.
- Worn, damaged, washed or altered items cannot be accepted and will be returned to the sender.
- Refunds are issued to the original payment method. Original shipping charges, taxes and import duties are non-refundable where applicable.
Extended Christmas Returns
To make Christmas shopping easier, we extend our returns period during the festive season.
Orders placed from October Bank Holiday Weekend may be returned until 23 January.
- Returns made within 30 days of delivery remain eligible for a refund.
- Returns received after 30 days but before 23 January may qualify for online store credit.
- This is a temporary seasonal extension to our standard 30-day returns policy.
All standard return conditions continue to apply.
Promotional & Multi-Buy Offers
f you return part of a promotional purchase, your refund will be adjusted to reflect the offer originally applied.
This includes promotions such as:
- Multi-buy offers (e.g. 3 for 2)
- Buy One Get One Free offers
- Lowest priced item free promotions
Where applicable, any free promotional items must also be returned for a full refund to be processed.
Underwear, Swimwear & Hygiene Products
For hygiene reasons, the following items cannot be returned unless they are faulty:
- Underwear
- Swimwear
- Socks that have been opened or worn
Items with broken hygiene seals or showing signs of wear cannot be accepted unless they are faulty.
Multipack Products
Multipack items (such as 3-pack T-shirts or sock packs) must be returned complete, unopened and unworn.
Opened multipacks cannot be returned unless the product is faulty.
Faulty Items
If you believe your item is faulty, please contact our Customer Service team before returning it.
Please include:
- Your order number
- A brief description of the fault
- Photographs where possible
Faulty items will be assessed and, where appropriate, repaired, replaced or refunded in accordance with your statutory rights.
Returning Your Order
Please return all items using a tracked delivery service.
Return postage costs are the responsibility of the customer unless the item is faulty or we have made an error with your order.
Items remain the customer's responsibility until safely received by Replay Menswear. We strongly recommend keeping proof of postage until your return has been processed.
Refund Processing
Once your return has been received and approved:
- Refunds are processed within 1–2 working days.
- Please allow a further 3–5 working days for your bank or card provider to complete the transaction.
Refunds are always made to the original payment method.
Need Help?
If you have any questions about returning an online order, our team will be happy to help.
If you have any questions about returning an online order, please contact our Customer Service team here.
In-Store Purchases
This policy applies only to purchases made through www.replaymenswear.ie.
Items purchased in-store are subject to our separate in-store returns policy, which may differ in terms of refund eligibility, exchanges and timeframes.